UPDATED - 10/16/25 10:01 PM - EST
1. Information we collect
We collect information you provide directly and information collected automatically when you use the Service.
A. Information you provide
Contact information: name, email address, billing/shipping address (if provided).
Account information: username, password (hashed), profile data if you create an account.
Payment information: we do not store full credit card numbers on our servers — payment card information is processed by third-party payment processors (e.g., Stripe, PayPal). We may store limited payment metadata (transaction ID, last 4 digits, billing name) for order records.
Support and communications: messages you send to customer support, help requests, dispute information.
Hardware identifiers / licensing keys: if you purchase a license or HWID-locked key, we may store identifiers required to issue, manage, or revoke such licenses (for example, an HWID hash, license key, activation timestamps). We store only what is necessary to operate the licensing system.
Optional content: any other information you choose to submit (uploads, screenshots, etc.).
B. Information collected automatically
Usage and analytics: pages visited, features used, timestamps, IP addresses, browser/OS, device type, referral source, clickstream data.
Cookies and similar technologies: see section on Cookies below.
Server logs: standard server logs (requests, errors, performance data).
2. How we use your information
We use the information for business purposes, including:
To provide, operate, maintain, and improve the Service.
To process transactions, fulfill orders, and manage licenses/keys.
To communicate with you, respond to requests, and send administrative notices (order confirmations, changes to terms, policy updates).
For fraud prevention, security, abuse detection, and enforcement of our Terms of Use.
To comply with legal obligations and protect our rights.
For analytics, troubleshooting, and performance optimization.
To send marketing communications (only if you opt-in — you can opt out at any time).
3. Legal bases for processing (if you are in the EEA)
If you are located in the European Economic Area (EEA), we rely on the following legal bases for processing personal data:
Contractual necessity: processing necessary to provide purchased services and fulfill orders.
Legitimate interests: security, fraud prevention, preventing abuse, and improving the Service (balanced against your rights).
Consent: where required (e.g., marketing communications, non-essential cookies). You can withdraw consent at any time.
4. Sharing and disclosure of information
We may share information as follows:
Service providers: vendors who help operate the Service (payment processors, hosting providers, analytics providers, email delivery services, support platforms). These providers are contractually bound to protect your information.
Business transfers: in connection with a merger, acquisition, sale of assets, bankruptcy, or similar transaction.
Legal requirements: to comply with laws, court orders, or government requests; to respond to a subpoena or similar legal process.
To protect rights: to investigate and prevent fraud, illegal activity, or violation of our Terms of Use or to protect the safety and rights of others.
With your consent: where you have asked us to share information.
We do not sell your personal information for third-party marketing purposes.
5. Cookies and tracking technologies
We and our partners use cookies, web beacons, local storage, and similar technologies to collect information about your browsing behavior and devices. Cookies are used for:
Essential site functionality,
Session management (keeping you logged in),
Analytics and performance measurement,
Preferences and personalization.
You can control cookie preferences via your browser settings or our cookie banner (where provided). Disabling certain cookies may reduce functionality.
6. Third-party services and links
Our Service may link to or integrate with third-party platforms (payment processors, Discord, analytics). Those third parties have their own privacy practices. We encourage you to review their privacy policies. We are not responsible for third-party practices or content.
7. Payments and refunds
Payments are processed via third-party processors. We retain transaction metadata necessary for records, refunds, and chargebacks (order ID, date, amount, last 4 digits, billing name). For refund requests or disputes, we will use transaction data to evaluate and resolve the claim.
8. Licensing keys, HWID, and anti-abuse
We may collect minimal device or hardware identifiers (e.g., HWID hashes) solely to enforce licensing, prevent unauthorized sharing of license keys, and detect abuse. These identifiers are used only for license verification and anti-abuse measures and are retained as described in our Data Retention section.
9. Data retention
We retain personal data only as long as necessary to:
Provide the Service,
Comply with legal or tax obligations,
Resolve disputes,
Enforce agreements and prevent abuse.
When data is no longer needed, we securely delete or anonymize it.
10. Data security
We use reasonable administrative, technical, and physical safeguards to protect personal information (encryption in transit, access controls, regular security reviews). No method of transmission or storage is 100% secure; we cannot guarantee absolute security. We will notify affected users and relevant authorities of any data breach as required by law.
11. Your rights
Depending on your jurisdiction, you may have rights regarding your personal data, including:
Access: request copies of personal data we hold.
Rectification: correct inaccurate or incomplete data.
Deletion: request deletion of personal data (subject to legal or contractual exceptions).
Restriction or objection: restrict or object to processing in certain circumstances.
Portability: receive your data in a commonly used, machine-readable format.
Withdraw consent: where processing is based on consent.
To exercise these rights, contact us at the address below. We may need to verify your identity before fulfilling requests.
12. International transfers
Our systems and service providers may process data outside your country. If we transfer data internationally, we implement safeguards required by applicable law (standard contractual clauses, etc.) where appropriate.
13. Children’s privacy
Our Service is intended for users aged 13+ (or the minimum age permitted by local law). We do not knowingly collect personal information from children under the applicable minimum age. If you believe we have collected personal information from a child, contact us to request deletion.
14. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes we will post the updated policy with a new effective date and, where required, notify you directly.
15. Contact us
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact our team
Sincerely, Mango Mods