Mango Mods — Refund Policy

Effective Date: 10/16/25
Last Updated: 10/16/25 10:12 PM - EST

Thank you for purchasing from Mango Mods. This Refund Policy explains the circumstances under which refunds may or may not be issued for products purchased through our website or authorized distributors.

By completing a purchase, you acknowledge that you have read, understood, and agree to the terms outlined below.

1. General Policy

All products sold by Mango Mods are digital goods (e.g., software keys, downloads, or licenses). Because of the nature of digital items, refunds are only available under limited conditions as described in this policy.

Once a license key, HWID-bound key, or digital file has been delivered and activated, it is considered consumed and cannot be refunded or exchanged.

2. Eligibility for Refunds

Refunds may be considered only before activation of the purchased product key, or if a technical issue is determined to be caused by Mango Mods.

You may be eligible for a 95% refund (5% retained for payment and processing fees) if all of the following conditions are met:

1. The issue is proven to be on our end (e.g., non-functional key, undelivered product, verified software malfunction not caused by the user).
2. You have not activated or used the product key.
3. You have contacted us within 3 days (72 hours) of purchase with sufficient evidence (such as screenshots, order ID, and a description of the issue).
4. The issue cannot be resolved by our support team through standard troubleshooting.

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• The key or software has been activated, used, or bound to a hardware ID (HWID).
• You changed your mind, purchased the wrong product, or decided you no longer want the software.
• Your account or hardware was banned, restricted, or blacklisted by a third-party service (e.g., a game developer or anti-cheat system). Mango Mods is not responsible for bans or enforcement actions resulting from use of our software.
• Issues caused by user error, unauthorized modifications, or incompatibility with your device, operating system, or security software.
• Any form of file sharing, key sharing, or resale after purchase.
• Attempts to dispute payments through chargebacks or payment processor abuse.

4. How to Request a Refund

If you believe you qualify for a refund:

1. Contact us through our official support channel or email:
   Email: [email protected]
2. Provide your Order ID, email used for purchase, and a detailed explanation of the issue.
3. Our team will review your request and respond within 1–3 business days.
4. If approved, your refund (95%) will be processed to your original payment method within 5–10 business days, depending on your payment provider.

5. Chargebacks and Fraudulent Claims

Mango Mods actively monitors chargebacks and fraudulent disputes.
Any attempt to:

• Reverse or charge back a valid transaction, or
• Claim unauthorized payment after successful product delivery

will result in immediate blacklisting of your account, license keys, and HWIDs from all Mango Mods services.

We reserve the right to provide evidence of delivery and usage to payment processors in such cases.

6. Policy Changes

Mango Mods may update this Refund Policy at any time to reflect new legal, technical, or business requirements. The most recent version will always be available on our website. Continued use of our services after changes take effect means you accept the revised terms.